Vialmetry
Delete your Vialmetry account
A Vialmetry account is optional and is used only for a private cloud copy of your log. You can delete the account and all of its cloud data in the app at any time, or by email if you no longer have the app. The log stored on your device is separate; see On-device data.
Option 1: Delete in the app (immediate)
- Open Vialmetry.
- On the Today screen, tap the Settings gear at the top.
- Scroll to Private cloud sync. If you are signed out, sign in with your account email and password.
- Tap Delete cloud account.
- Read the confirmation, then tap Delete account.
- You will see “Cloud account deleted.” Deletion is complete at that moment.
Tip: if you want to keep your history, use Settings → Backup → Export a backup first. That file stays with you. We keep no backup of cloud data, so once the account is deleted we cannot restore it.
Option 2: Request deletion without the app
If you have uninstalled Vialmetry, changed phones, or cannot sign in, email us:
- Write to info@vialmetry.app from the email address you used for your Vialmetry account.
- Use the subject line
Delete my Vialmetry account. - In the message, include:
- the email address on the account (if you must write from a different address, say so);
- a sentence confirming you want the account and all of its cloud data permanently deleted.
Do not send your password or any details from your log. We never need them.
To protect your account, we may reply to that address and ask you to confirm before we act. We will complete the deletion within 30 days of confirming the request and will email you when it is done.
Deleting only your cloud copy
The app does not have a separate control for removing the cloud copy while keeping the account. If you want to keep the account but have its cloud copy erased, email us as in Option 2 and say so. We will do this within 30 days of confirming the request.
What is deleted, and what is kept
| Data | What happens |
|---|---|
| Account: email address, hashed password, account ID, sign-in sessions and account timestamps | Permanently deleted |
| Your cloud copy: everything it contains (compounds, vials, doses, site reactions, schedules, settings) | Permanently deleted with the account |
| Any other cloud records linked to the account | Permanently deleted with the account |
| Database backups | None exist. The cloud database has no provider-managed backup, so no copy of your account or cloud copy is kept after deletion. |
| Operational and security logs kept by our hosting provider (may include IP address and timestamps) | May be kept for a limited period: logs available to us are kept for 1 day on our current plan, then removed automatically |
| Your deletion request email and our reply | Kept for up to 2 years as a record that the request was completed |
Deletion cannot be undone. If you later create a new account with the same email address, it starts empty.
On-device data
Vialmetry is local-first: your log is stored on your phone or tablet, not on our servers, unless you save a cloud copy. Deleting your account does not delete the log on your device, and we cannot delete it for you.
- To remove it, uninstall Vialmetry. On Android you can also clear the app’s storage in system Settings → Apps → Vialmetry → Storage.
- Individual entries can be deleted inside the app.
- Backup files, spreadsheets or summaries you exported are separate files you control. Delete them wherever you saved them.
- iPhone and iPad: if iCloud Backup or computer backups are on, earlier device backups may still contain the app’s data until those backups are replaced or deleted.
Signing out only removes the sign-in from that device. It does not delete your account.
Questions
Email info@vialmetry.app. Our Privacy Policy explains how we handle data.